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On behalf of Villaggio

Hi Chuck,
I’ve been meaning to write this note to you for quite some time, but never found or made the time.

I want to thank you on behalf of Villaggio for the assistance provided to us with the many issues we faced with refurbishment project in particular, those created by the projector buried within the confines of the chandelier. I know that “assistance” is what you normally do, but we requested (more like begged) and you supplied the tech support we needed with virtually minimal notice and no time in your tech’s schedule to accommodate us, but with unprecedented and immediate afterhours support, the job got done. Your techs are top notch and dedicated people, and I/we thank them, too, for their commitment to getting us to where we needed to be.

So, even though it took me forever to get to this note, I didn’t forget it, and more important, I wanted to express my personal appreciation to you and your support team.
Regards,
Mel

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