Your follow-up and customer service is the best I have experienced in my decades of being extremely deep into the ‘Rabbit Hole’ of high end 2-channel audio. For your company to have already reached out to Klipsch to have them directly send me a new pair of Forte IIIs has actually left me speechless. Talk about customer service. All I can say is wow! Thank you so very much for doing this for me. It’s hard for me to put into words how appreciative I am! In addition to being a compulsive audiophile, I’m very loyal. Given your company’s manner of addressing this matter, I’m going to have to figure out how to purchase more products from you. If my wife would only let me place K-horns in our home, I would have purchased a pair of those from you.